• Subscription fees are charged monthly in advance
• Subscriptions can be cancelled at any time from Settings → Plan
• Cancellation takes effect at end of current billing period
• No refunds for the current billing period once charged — you retain full access until the period ends
• If you upgrade mid-cycle, you are charged the difference for the remaining days

• ✅ You were charged twice for the same billing period (duplicate charge)
• ✅ You were charged after you cancelled your subscription
• ✅ The platform was unavailable for more than 72 continuous hours in a billing period
• ✅ Technical error resulting in incorrect charge amount

To request a refund under these exceptions, email support@reelto.in within 7 days of the charge with your order/invoice number.

• Credits are non-refundable once purchased
• Credits bought as top-ups never expire and remain in your account indefinitely
• Monthly plan credits expire at the end of the billing cycle they were issued in
• Credits are non-transferable between accounts
• If your account is suspended for policy violations, unused credits are forfeited

Every saree on Reelto is sold by an independent seller. She lists the item, sets the price, holds the stock and ships it. Payment goes into her own Razorpay account — Reelto is not in the payment and takes no commission on the sale.

This means the refund for an order is the seller's to give, out of her own money, under her own return policy. Reelto does not set that policy and cannot promise a refund on her behalf.

• Each seller decides whether she accepts returns, and for how long after delivery
• That policy is shown on the product page and in your order confirmation — check it before you buy
• Some items are sold final sale, with no returns at all

1. Reply to your order confirmation on WhatsApp, within the window that seller set
2. Send photos of the item as received, and describe the problem
3. The seller responds directly — Reelto passes the request to her
4. If she accepts, she arranges the return and issues the refund

You can raise it with Reelto using your order number and evidence, or reply RETURN on WhatsApp. Reelto reviews what both sides provide and decides.

Where a decision goes the buyer's way, the refund is made from the seller's own payment account — that is where the money was collected and it is hers throughout. Reelto processes and records the refund on her behalf, but does not hold, split, or fund the seller's money: the seller is the merchant of record on her own account, so there is no Reelto-held payout to reverse. The amount comes out of her collections.

A seller who does not honour a decision may have her store suspended.

• Seller's responsibility if the item was wrong, damaged, or not as described
• Buyer's responsibility in all other cases the seller's policy allows