• A store you believe is fraudulent — you paid and nothing arrived and the seller won't reply, a fake or copied store, or a fake or banned item. The quickest way is 🚩 Report this store at the bottom of that store's page.
• A problem with how Reelto itself works — your data, your account, a message we sent, or a decision we made.
• Content on Reelto that is unlawful or infringes your rights (for example someone using your photos).

Each store on Reelto belongs to its seller, who sets her own return terms and decides returns and refunds. For a damaged or wrong item, a return or a refund, start with Returns & Disputes or reply RETURN on the Reelto WhatsApp that sent your order updates — it goes straight to the seller. If she doesn't respond, write to us and we'll help both sides talk.

• Your name and WhatsApp number
• The store (link or name) and your order number, if you ordered
• What happened, with screenshots or photos if you have them

• We acknowledge every grievance within 48 hours and give you a reference.
• We aim to resolve it within one month of receiving it, and tell you what we found and did.
• Your complaint is kept private — we don't tell a seller who reported her store.